§ A580-10. Local office or agent.

During the term of this franchise and any renewal thereof, the company shall maintain a local business office or agent with adequate personnel and facilities, including telephone lines with toll-free numbers for the municipality. This will be for the purpose of efficiently and expeditiously receiving, investigating and resolving all complaints regarding the quality of service, equipment malfunctions and similar matters. Such local business office shall be open during normal business hours and in no event less than 9:00 a.m. to 5:00 p.m., Monday through Friday, with the exception of holidays.